Marking and coding FAQs

Frequently Asked Questions

Answers to some frequently asked questions:

Can Newcode supply food grade ink?
Yes
Do Newcode supply inks and make-up for a variety of inkjet coders?
Yes, we stock a large selection of speciality ink types including thermo chromic, UV readable / curable and other various non-pigmented coloured inks.
Can customers get technical advice over the telephone?
Yes we offer full telephone support for all our products and services.
What is the delivery time on our inks and make-up?
Orders placed before 14:00 (Monday to Friday) will be dispatched the same working day (stock permitting.) Please contact us on 01942 228 882 for more details.
How does the Newcode warranty on supplied inkjet printers work?
Newcode offer a 12-month parts and labour warranty as standard. Extended 5 year warranties are available.
Does the Hitachi coder require an external air supply?
No, the Hitachi coder runs off an internal pump and only requires a 240V/110V power supply.
Does the Hitachi require any modification to change from 240V to 110V?
No, the unit detects the voltage coming through and changes automatically.

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